Customer Testimonials

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Cars Dec 2, 2021

Modern INFINITI of WS has the absolute best Service Dept in the GB/HP/WS area. Bill always greets me with a smile and handshake (or fist bump). Josh and Eli are fantastic to work with. /they know my vehcile and its needs. My vehicle is always clean and shiney when they finish. I bought my first Modern INFINITI in January 2017, since then Consistently great experience, with very low turnover in the service office.

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Cars Dec 2, 2021

Josh is great! Dropped off car early morning to get the 37,000 mile service on it. & josh had it in and out! Thanks INFINITI.

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Cars Dec 1, 2021

The service advisor was very informative. He explained everything to me, so that I understood. Everyone appreciates that when it comes their automobile.

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Cars Nov 27, 2021

Excellent customer service. Loved having a loaner car and the quick and easy routine service. I will definitely bring my car back.

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Cars Nov 15, 2021

Car ready when dealership said. It would be ready. Did not waste my time. Great they ordered a new battery

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DealerRater Nov 11, 2021

The people are very courteous and I love the services I have received. Thank you

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Cars Nov 8, 2021

I was given a loaner car, and had timely and fast service. It is always a pleasure bringing my car here.

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Cars Nov 7, 2021

I came to my scheduled appointment, to assess the issue I'm having,the problem was assessed and I was done in a timely manner.

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Cars Nov 4, 2021

No one was pushy...I have forgotten how to set my odometer on digital as I was trying to set cruise and messed it up. I'd like to get it back to digital. I'll call in the few days.

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Cars Nov 4, 2021

I purchased my new Infinit QX80 completely online. The sales team was amazing and the financing and delivery couldn’t have been easier.

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Cars Nov 2, 2021

Everyone was very friendly, knowledgeable during our entire process. Ryan and Anna made us feel comfortable with our purchase. Well worth our drive from Charlotte.

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Cars Oct 30, 2021

always treated well. entire staff is friendly and professional. Stop in and see Bill, Josh or Eli for great Service!!

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Cars Oct 24, 2021

The customer service from management was above and beyond. They were able to fit me in for an oil change and ensured my car was super clean when having it returned back to me !

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Cars Oct 23, 2021

Wasn’t a pleasant experience. Sold a car to me almost $6000 above the price and when I called to trade it in after a week they offered me $6000 less than the purchase price. They included items on the purchase order with no explanation at all.

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Cars Oct 21, 2021

Always a carefree experience with Modern INFINITI of Winston-Salem. Would definitely recommend them to friends and family. I have 4 family members and myself all servicing here, even some with other brands (Example: Jeep Wrangler.)

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Cars Oct 15, 2021

Very friendly staff and nice atmosphere. They take very good care of my car and will give you a loaner if needed. I highly recommend them.

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Cars Oct 15, 2021

My service advisor Eli always makes sure he listens to my issue, provides me with quality estimates and service repair plan, and a loaner vehicle as well if needed due to service duration!

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DealerRater Sep 8, 2021

Never had a oops at anytime I called for a service. Always curious and professional within the service department. Auto cleaning department is good and on time. My wife and I have received a call on our birthday every year since I have had the QX70 that’s amazing Thank you 🙏🏿

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DealerRater Aug 24, 2021

INFINITI is a very loyal to all it's customers. They send me out coupons all the time for services I may need. They care about their customers and making sure they are satisfied. Great dealership to work with.

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DealerRater May 18, 2021

Very friendly and professional service representatives. Kept me informed about the repairs needed and handled my issues very quickly. Highly recommend Modern INFINITI for sales and service.

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DealerRater Apr 19, 2021

Purchased used car from Modern INFINITI of Winston Salem last week and what a pleasure it was to work with Joshua York! I told him I wanted to get as much of the paperwork done that I could over the phone since I had to drive a hour to get there. He was such a big help! Considerate & understanding! I would recommend & I would use him in the future! Thank you Josh!

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Cars Apr 6, 2021

I recently purchased a fog lamp for my 2015 INFINITI QX80 that was an out of the box failure. I contacted Ms. Jackie Cregger for help on a solution. Ms. Cregger worked diligently with the local INFINITI dealership to try to get my part covered with them but did not have any success. After the manager Jermaine stepped in, I was refunded my money in full by Modern because the local dealearship repaired the issue and charged me for the purchase of a new fog lamp. Modern is a great fair and honest place to purchase parts. Jermaine is a great ...

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DealerRater Mar 5, 2021

Great car buying experience. Clean, friendly and easy to work with. I would definitely return to Modern Infinity if in the market for another new Infinity. Thank you.

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DealerRater Feb 27, 2021

Great experience and amazing customer service. Facility was very clean and accommodations for the kids. The staff was very helpful in all steps of the process.

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DealerRater Feb 26, 2021

We became Modern INFINITI of WS customers in early 2017. We have always been very pleased with the service we recieve. Very friendly, engaging staff. Michelle, Eli, Bill, the entire Team treats us wondeully and they really appreciate our business. They have earned our loyalty.

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DealerRater Jan 7, 2021

Joshua York is the ABSOLUTE best salesman at Modern INFINITI! I would definitely recommend him. He's very knowledgeable, considerate, understanding and professional! He always goes out of his way to help with any concerns you may have! My family trusts this young man and his recommendations! Thanks Josh!

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Cars Dec 30, 2020

Josh York was excellent to work with, very knowledgeable and professional. Easiest car buying experience ever! Highly recommend Josh and Modern Infinity of Winston Salem.

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DealerRater Oct 9, 2020

I brought my car in for its first service check. Josh was very professional and helpful. I did not wait long and everything was explained to me.

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Cars Oct 7, 2020

Dealership was very willing to work a deal that was suitable for us . I have bought many cars over the years probably the best And easiest deal I’ve ever done.

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Cars Aug 11, 2020

I have brought my third car from Modern INFINITI of Winston Salem. All three times I have experienced the best customer service. My sales rep Josh is one of the best. The patienceA and understand Ing can’t be match anywhere else. Thank you INFINITI for helping me to make one of my dreams come true.

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Cars Jul 13, 2020

I couldn't be happier! Cameron and his staff made this a very pleasant buying experience. I was given a fair price for my trade and they made all of the necessary repairs to the car I purchased. I am a very satisfied customer. I would certainly consider buying from this dealer again.

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DealerRater Jun 6, 2020

Tom in service was great! I highly recommend him. Fantastic. Knowledge was great. Very happy with the experience and would definitely return in the future

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Cars Apr 30, 2020

Easy to schedule a time that was convenient for me. Drop off and pick up was easy. Care to take precautions during this odd time.

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Cars Apr 28, 2020

The staff is knowledgeable and very helpful. We went in for tire purchase and were shown the correct tires and not gouged. The correct maintenance was briefed for the vehicle.

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Cars Apr 26, 2020

I called to see about getting my car inspected, and was given an appointment within the hour! I waited, and was pleasantly surprised to see little paper cones on each chair in the waiting room, that said sanitized. THAT, was a wonderful thing to see, as I'm a germaphobe. And with this Coriv19 Pandemic in effect, this made me feel much more at ease.

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Cars Apr 26, 2020

Very professional staff. Very knowledgeable and courteous.The employees are always checking with customers to make sure their needs are being met; such as refreshments or whatever they may need.

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Cars Apr 18, 2020

Wonderful team that took care of all our needs and gave me confidence that our car is safe. We always appreciate the care and detail of the team.

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Cars Apr 17, 2020

Personalized service. Very informal, yet professional. Loaner vehicles are a life saver. Always washes car when service is finished. Makes you feel like you are driving off in a new car.

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Cars Apr 16, 2020

Friendliness and professionalism. Staff is very knowledgeable and no high pressure. The sale was about what I wanted not what they wanted to sell me.

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Cars Apr 13, 2020

Great staff great dealership everyone's very nice we have been dealing with modern infinity for several years so we decided to buy another one from them makes you feel like family

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Cars Apr 11, 2020

Have known Eli for years — fantastic guy to work with very personable— even walked out to my car to meet my wife

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Cars Apr 7, 2020

Everyone was friendly, honest and helpful. Owen was our technician and provided me all informationI needed and Was very professional.

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Cars Apr 6, 2020

The quality of work done was great! Make sure to include improvement comments as well. Thanks for the quality work!

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Cars Apr 3, 2020

The Service team are Very knowledgeable and exceptional. We take our Toyota and INFINITI cars because they provide the best service.

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Cars Apr 2, 2020

My salesman was amazing he took care of me so if you buy a car ask for Josh York best salesman I have ever had very caring and nice!

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Cars Apr 1, 2020

Employees were very Friendly, helpful, and informative. Facilities were clean and well managed. Would highly recommend this dealership and their service department.

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Cars Mar 31, 2020

Everyone at the dealership was extremely friendly and professional. Joshua did a great job of keeping in touch with me but was not overbearing.

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Cars Mar 30, 2020

My first thought is the fast, quick, down to business attitude that I was met with. I knew what I wanted and laid out the details for the opportunity to make a deal. I can’t express how happy I am to this day that I was able to come across such a great group of individuals to do business with. The price was right, the vehicle was as described in person as it was online (if not better) and I wasn’t pressured into the deal. I drove over 7 hours to visit this dealership and purchase my vehicle. When ...

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Cars Mar 29, 2020

Kevin was easily one of the most patient, intelligent and engaging salesperson I’ve ever encountered. HE really made the experience.

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Cars Mar 28, 2020

Kevin and Cameron were amazing! They wee friendly, knowledgeable and were able to get me a super deal on my dream car!

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Cars Mar 27, 2020

I was beyond impressed by the professionalism of Ryan Rhodes, his kindness, he went the extra mile to get exactly what I wanted, his knowledge of the vehicle and he made paperwork and delivery seamless.

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Cars Mar 27, 2020

Dependable service to my 2004 G35. Appointments are great which allows loaner when my time does not allow the wait time. Service writers are efficient and courteous. Makes the process very pleasant even when the diagnosis may not be pleasant.

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Cars Mar 20, 2020

Have used your service department for many years. Love their attitudes, personalities, helpfulness. Because of them I wanted to purchase a vehicle from INFINITI. The sales team was great. An easy experience

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Cars Mar 16, 2020

The service personnel are always very attentive and always communicate any detail needed for repairing our cars. We completely trust the service tech and their department.

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Cars Mar 14, 2020

We had an amazing experience in purchasing our INFINITI QX60. Joe was our salesperson. He did a wonderful job making sure we were taken care of and our buying experience was a smooth transaction. Modern INFINITI cares about their customers ❤

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Cars Mar 14, 2020

Very pleased with the level of service and professionalism from this dealership. Michelle and Cameron made us feel like family. No pushy salesmen here.

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Cars Mar 12, 2020

Staff is always kind and professional and keeps me updated on the progress of ordered services. They are hospitable and the waiting area is bice

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Cars Mar 9, 2020

you have taken care of my FX since I bought it. thanks for you good help - I always get good advice from all the staff

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Cars Mar 2, 2020

Customer service was the best all around. Joe is a great salesman he made my day go smoothly and quickly.

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Cars Feb 28, 2020

Excellent service from sales staff and service dept. The financial staff is of top quality also. The combination of services make the buying experience very easy

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Cars Feb 23, 2020

Great buying experience, no pressure. Explained everything to me and answered all my questions. Will be recommending to my friends and will be back

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Cars Feb 18, 2020

The personal interaction with the entire service team. They also provided a detailed car wash, as well as informing me about my inspection due date.

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Cars Feb 18, 2020

Our sales agent in the person of Joe Claffe did an outstanding job accomodating all our questions and concerns. He walked us through the whole purchase process in a smooth and relaxed manner. We wished we had Joe in all our other car buying experience from other dealers.

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Cars Feb 18, 2020

My appointment was on time and car was ready within 1 hour. Offered hot coffee in very nice waiting room

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Cars Feb 17, 2020

The people are professional, your facility is nice and clean you have plenty of cars to choose from what more can you ask of a dealership

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Cars Feb 16, 2020

We were able to agree to a price over the phone and the car was delivered on time. Some items were missing such as the air caps and the exterior coating should have been removed before delivery.

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Cars Feb 15, 2020

Every one was. Very friendly the coffee was great they wash my car good and every one was so great thank you allC.

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Cars Feb 13, 2020

Enjoyable visit at Winston Salem INFINITI leasing 2 new cars. entire staff was very friendly and knowledgeable from the receptionist to the entire sales and service staff.

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Cars Feb 13, 2020

Ease of leasing 2 new cars and friendliness of entire staff including sales force, financing, service, reception, parts, and servicing crew.

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Cars Feb 9, 2020

The service employees are always very friendly and accommodating. Eli confirmed the request I had made for service and repairs and gave me an estimate for the services.

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Cars Feb 8, 2020

Terrelle Miller and Josh York were phenomenal! They found a car for me that was just what I needed! Thank you, guys!!

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Cars Feb 7, 2020

Staff was courteous, friendly, offered clear explanations as to what was going on and why. I was very satisfied with the quality of the work.

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Cars Feb 6, 2020

How quick my problem was resolved. Very impressed with the office staff. First time at this dealership but they made me feel like I was a long time customer.

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Cars Feb 3, 2020

Everything was repaired as we discussed upfront repairs were completed faster than expected. Service Manager was very friendly Staff was very professional and represented the Dealership well

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Cars Jan 30, 2020

Joe McGaffey! Great salesperson and great with customer service and helping to solve my concerns. Great follow up post sale!

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Cars Jan 30, 2020

From the moment I walked in the door I was greeted and helped and assured of the problem being taken care of promptly. Customer service is excellent here. Waiting room very comfortable and the complementary coffee superb.

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Cars Jan 27, 2020

I purchased this car from the Greensboro store. It was transferred to Greensboro. Fair trade in value and fair purchase price. Minimal negotiations.

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Cars Jan 27, 2020

It was simple and easy. The people were nice. I enjoyed my coffee. Everything was clean and neat. Th employees were nice.

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Cars Jan 27, 2020

Took me without a reservation and service was sharp. I enjoyed it the facilities while waiting. Enjoyed my company with other customers as well.

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Cars Jan 20, 2020

Quick fix on a holiday weekend after an unexpected break down. Finished my job in under 2 hours to get me back on the road on a Saturday.

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Cars Jan 20, 2020

The service, workmanship and quality is excellent. The staff are knowledeable and courteous, and always a pleasure to work with. The overall service experience is always excellent.

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Cars Jan 16, 2020

Excellent customer service with professional and knowledgeable staff. I had requested a loaner vehicle and the car was pulled up and placed right outside the facility.

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Cars Jan 10, 2020

Very friendly and helpful staff. Excellsent service, always a clean vehicle when it is returned, even if it's just an oil change.

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Cars Jan 5, 2020

Professional financial, sales and maintenance assistance. I receive a complimentary carwash whenever my vehicles are serviced Department. Professional Sales and Maintenance personnel.

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Cars Jan 3, 2020

The salesperson was very kind and took his time to assist me with choosing the car I want, and was very patient with me through out the process.

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Cars Dec 27, 2019

This is our third new car from Modern INFINITI. They’re always easy to deal with and respectful of my time. Makes the buying process as smooth as it can be.

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Cars Dec 27, 2019

The professionalism of your staff! And, I, as a long time customer - I value my trust in them! I always feel that I will be treated fairly! I have confidence in Modern’

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Cars Dec 14, 2019

It was our first visit and everyone was very helpful and treated us with a lot of respect. We will be doing all of our service with them.p

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Cars Dec 13, 2019

Eli Corak and his team kept me informed of all work that needed to be done.The work was done in a timely manner.

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Cars Dec 10, 2019

The customer service was exceptional from the service consultant! Knowledgeable and helped my service to be convenient. I didn’t have a hassle to use loaner vehicle while getting car serviced. Thanks for the cleaning as well!

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Cars Nov 29, 2019

Everything. Prompt, friendly, accurate service every time! Great employees. Both sales and service have always treated me right and my car comes back to me after standard servicing looking brand new from detail.

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Cars Nov 28, 2019

The service department is always prepared for my visit and they are all professional and considerate. I trust them and know my service is always performed to the highest standards.

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Cars Nov 25, 2019

Tommy, Bill. Eli and patty are wonderful. I don't even own an infinity and still love the service writers. Pleasant surrounding .

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Cars Nov 21, 2019

Helpful staff and comfortable lounge. Love the starbuck's addition. Message chair a plus. A courtesy vehicle is always appreciated. Will recommend to others!

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Cars Nov 17, 2019

Everyone is professional and works as a team with getting your service complete. Customer service is amazing and waiting area is pleasant.

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Cars Aug 25, 2019

Timely, as promised! Great service experience compared to some of the others my family has had to deal with. Diagnosed, repaired, no problems. Modern stepped up their game!!

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Cars Apr 8, 2019

I traded my 2002 I35 in for a new 2018 Q50. I am very excited about my new car. I was very impressed that the sales manager remembered me from when I bought my 2002 INFINITI 17 years ago. I was impressed with the knowledge and patient of Joe C., the salesman. Also the service department is outstanding!!!

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Cars Dec 31, 2018

Time spent with us by sales and sales manager and their helpfulness was what impressed us. Our QX60 was delivered to us in a timely manner.

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Cars Oct 2, 2018

Everyone was very professional, great customer service. I really enjoyed my experience at INFINITI and just very grateful that I was able to get the car that I wanted.

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Cars Apr 28, 2018

The Staff at Modern INFINITI are Professional, Informative, and Eager to Support their Customers. I had a scheduled appointnent in the service dept. The service process was efficient, and was not time consuming. I was offered a beverage, and was directed to the very accommodating and clean, service waiting area. Which offered guest wifi, and cable television. Thanks INFINITI! "To INFINITI and Beyond" 🙂


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