I recently purchased a fog lamp for my 2015 INFINITI QX80 that was an out of the box failure. I contacted Ms. Jackie Cregger for help on a solution. Ms. Cregger worked diligently with the local INFINITI dealership to try to get my part covered with them but did not have any success. After the manager Jermaine stepped in, I was refunded my money in full by Modern because the local dealearship repaired the issue and charged me for the purchase of a new fog lamp. Modern is a great fair and honest place to purchase parts. Jermaine is a great ...
Great car buying experience. Clean, friendly and easy to work with. I would definitely return to Modern Infinity if in the market for another new Infinity. Thank you.
Great experience and amazing customer service. Facility was very clean and accommodations for the kids. The staff was very helpful in all steps of the process.
We became Modern INFINITI of WS customers in early 2017. We have always been very pleased with the service we recieve. Very friendly, engaging staff. Michelle, Eli, Bill, the entire Team treats us wondeully and they really appreciate our business. They have earned our loyalty.
Joshua York is the ABSOLUTE best salesman at Modern INFINITI! I would definitely recommend him. He's very knowledgeable, considerate, understanding and professional! He always goes out of his way to help with any concerns you may have! My family trusts this young man and his recommendations! Thanks Josh!
Josh York was excellent to work with, very knowledgeable and professional. Easiest car buying experience ever! Highly recommend Josh and Modern Infinity of Winston Salem.
I brought my car in for its first service check. Josh was very professional and helpful. I did not wait long and everything was explained to me.
Dealership was very willing to work a deal that was suitable for us . I have bought many cars over the years probably the best And easiest deal I’ve ever done.
I have brought my third car from Modern INFINITI of Winston Salem. All three times I have experienced the best customer service. My sales rep Josh is one of the best. The patienceA and understand Ing can’t be match anywhere else. Thank you INFINITI for helping me to make one of my dreams come true.
I couldn't be happier! Cameron and his staff made this a very pleasant buying experience. I was given a fair price for my trade and they made all of the necessary repairs to the car I purchased. I am a very satisfied customer. I would certainly consider buying from this dealer again.
Tom in service was great! I highly recommend him. Fantastic. Knowledge was great. Very happy with the experience and would definitely return in the future
Easy to schedule a time that was convenient for me. Drop off and pick up was easy. Care to take precautions during this odd time.
The staff is knowledgeable and very helpful. We went in for tire purchase and were shown the correct tires and not gouged. The correct maintenance was briefed for the vehicle.
I called to see about getting my car inspected, and was given an appointment within the hour! I waited, and was pleasantly surprised to see little paper cones on each chair in the waiting room, that said sanitized. THAT, was a wonderful thing to see, as I'm a germaphobe. And with this Coriv19 Pandemic in effect, this made me feel much more at ease.
Very professional staff. Very knowledgeable and courteous.The employees are always checking with customers to make sure their needs are being met; such as refreshments or whatever they may need.
Wonderful team that took care of all our needs and gave me confidence that our car is safe. We always appreciate the care and detail of the team.
Personalized service. Very informal, yet professional. Loaner vehicles are a life saver. Always washes car when service is finished. Makes you feel like you are driving off in a new car.
Friendliness and professionalism. Staff is very knowledgeable and no high pressure. The sale was about what I wanted not what they wanted to sell me.
Great staff great dealership everyone's very nice we have been dealing with modern infinity for several years so we decided to buy another one from them makes you feel like family
Have known Eli for years — fantastic guy to work with very personable— even walked out to my car to meet my wife
Everyone was friendly, honest and helpful. Owen was our technician and provided me all informationI needed and Was very professional.
The quality of work done was great! Make sure to include improvement comments as well. Thanks for the quality work!
The Service team are Very knowledgeable and exceptional. We take our Toyota and INFINITI cars because they provide the best service.
My salesman was amazing he took care of me so if you buy a car ask for Josh York best salesman I have ever had very caring and nice!
Employees were very Friendly, helpful, and informative. Facilities were clean and well managed. Would highly recommend this dealership and their service department.
Everyone at the dealership was extremely friendly and professional. Joshua did a great job of keeping in touch with me but was not overbearing.
My first thought is the fast, quick, down to business attitude that I was met with. I knew what I wanted and laid out the details for the opportunity to make a deal. I can’t express how happy I am to this day that I was able to come across such a great group of individuals to do business with. The price was right, the vehicle was as described in person as it was online (if not better) and I wasn’t pressured into the deal. I drove over 7 hours to visit this dealership and purchase my vehicle. When ...
Kevin was easily one of the most patient, intelligent and engaging salesperson I’ve ever encountered. HE really made the experience.
Kevin and Cameron were amazing! They wee friendly, knowledgeable and were able to get me a super deal on my dream car!
I was beyond impressed by the professionalism of Ryan Rhodes, his kindness, he went the extra mile to get exactly what I wanted, his knowledge of the vehicle and he made paperwork and delivery seamless.
Dependable service to my 2004 G35. Appointments are great which allows loaner when my time does not allow the wait time. Service writers are efficient and courteous. Makes the process very pleasant even when the diagnosis may not be pleasant.
Have used your service department for many years. Love their attitudes, personalities, helpfulness. Because of them I wanted to purchase a vehicle from INFINITI. The sales team was great. An easy experience
The service personnel are always very attentive and always communicate any detail needed for repairing our cars. We completely trust the service tech and their department.
We had an amazing experience in purchasing our INFINITI QX60. Joe was our salesperson. He did a wonderful job making sure we were taken care of and our buying experience was a smooth transaction. Modern INFINITI cares about their customers ❤
Very pleased with the level of service and professionalism from this dealership. Michelle and Cameron made us feel like family. No pushy salesmen here.
Staff is always kind and professional and keeps me updated on the progress of ordered services. They are hospitable and the waiting area is bice
you have taken care of my FX since I bought it. thanks for you good help - I always get good advice from all the staff
Customer service was the best all around. Joe is a great salesman he made my day go smoothly and quickly.
Excellent service from sales staff and service dept. The financial staff is of top quality also. The combination of services make the buying experience very easy
Great buying experience, no pressure. Explained everything to me and answered all my questions. Will be recommending to my friends and will be back
The personal interaction with the entire service team. They also provided a detailed car wash, as well as informing me about my inspection due date.
Our sales agent in the person of Joe Claffe did an outstanding job accomodating all our questions and concerns. He walked us through the whole purchase process in a smooth and relaxed manner. We wished we had Joe in all our other car buying experience from other dealers.
My appointment was on time and car was ready within 1 hour. Offered hot coffee in very nice waiting room
The people are professional, your facility is nice and clean you have plenty of cars to choose from what more can you ask of a dealership
We were able to agree to a price over the phone and the car was delivered on time. Some items were missing such as the air caps and the exterior coating should have been removed before delivery.
Every one was. Very friendly the coffee was great they wash my car good and every one was so great thank you allC.
Enjoyable visit at Winston Salem INFINITI leasing 2 new cars. entire staff was very friendly and knowledgeable from the receptionist to the entire sales and service staff.
Ease of leasing 2 new cars and friendliness of entire staff including sales force, financing, service, reception, parts, and servicing crew.
The service employees are always very friendly and accommodating. Eli confirmed the request I had made for service and repairs and gave me an estimate for the services.
Terrelle Miller and Josh York were phenomenal! They found a car for me that was just what I needed! Thank you, guys!!
Staff was courteous, friendly, offered clear explanations as to what was going on and why. I was very satisfied with the quality of the work.
How quick my problem was resolved. Very impressed with the office staff. First time at this dealership but they made me feel like I was a long time customer.
Everything was repaired as we discussed upfront repairs were completed faster than expected. Service Manager was very friendly Staff was very professional and represented the Dealership well
Joe McGaffey! Great salesperson and great with customer service and helping to solve my concerns. Great follow up post sale!
From the moment I walked in the door I was greeted and helped and assured of the problem being taken care of promptly. Customer service is excellent here. Waiting room very comfortable and the complementary coffee superb.
I purchased this car from the Greensboro store. It was transferred to Greensboro. Fair trade in value and fair purchase price. Minimal negotiations.
It was simple and easy. The people were nice. I enjoyed my coffee. Everything was clean and neat. Th employees were nice.
Took me without a reservation and service was sharp. I enjoyed it the facilities while waiting. Enjoyed my company with other customers as well.
Quick fix on a holiday weekend after an unexpected break down. Finished my job in under 2 hours to get me back on the road on a Saturday.
The service, workmanship and quality is excellent. The staff are knowledeable and courteous, and always a pleasure to work with. The overall service experience is always excellent.
Excellent customer service with professional and knowledgeable staff. I had requested a loaner vehicle and the car was pulled up and placed right outside the facility.
Very friendly and helpful staff. Excellsent service, always a clean vehicle when it is returned, even if it's just an oil change.
Professional financial, sales and maintenance assistance. I receive a complimentary carwash whenever my vehicles are serviced Department. Professional Sales and Maintenance personnel.
The salesperson was very kind and took his time to assist me with choosing the car I want, and was very patient with me through out the process.
This is our third new car from Modern INFINITI. They’re always easy to deal with and respectful of my time. Makes the buying process as smooth as it can be.
The professionalism of your staff! And, I, as a long time customer - I value my trust in them! I always feel that I will be treated fairly! I have confidence in Modern’
It was our first visit and everyone was very helpful and treated us with a lot of respect. We will be doing all of our service with them.p
Eli Corak and his team kept me informed of all work that needed to be done.The work was done in a timely manner.
The customer service was exceptional from the service consultant! Knowledgeable and helped my service to be convenient. I didn’t have a hassle to use loaner vehicle while getting car serviced. Thanks for the cleaning as well!
Everything. Prompt, friendly, accurate service every time! Great employees. Both sales and service have always treated me right and my car comes back to me after standard servicing looking brand new from detail.
The service department is always prepared for my visit and they are all professional and considerate. I trust them and know my service is always performed to the highest standards.
Tommy, Bill. Eli and patty are wonderful. I don't even own an infinity and still love the service writers. Pleasant surrounding .
Helpful staff and comfortable lounge. Love the starbuck's addition. Message chair a plus. A courtesy vehicle is always appreciated. Will recommend to others!
Everyone is professional and works as a team with getting your service complete. Customer service is amazing and waiting area is pleasant.
Timely, as promised! Great service experience compared to some of the others my family has had to deal with. Diagnosed, repaired, no problems. Modern stepped up their game!!
I traded my 2002 I35 in for a new 2018 Q50. I am very excited about my new car. I was very impressed that the sales manager remembered me from when I bought my 2002 INFINITI 17 years ago. I was impressed with the knowledge and patient of Joe C., the salesman. Also the service department is outstanding!!!
Time spent with us by sales and sales manager and their helpfulness was what impressed us. Our QX60 was delivered to us in a timely manner.
Everyone was very professional, great customer service. I really enjoyed my experience at INFINITI and just very grateful that I was able to get the car that I wanted.
The Staff at Modern INFINITI are Professional, Informative, and Eager to Support their Customers. I had a scheduled appointnent in the service dept. The service process was efficient, and was not time consuming. I was offered a beverage, and was directed to the very accommodating and clean, service waiting area. Which offered guest wifi, and cable television. Thanks INFINITI! "To INFINITI and Beyond" 🙂
Really good experience! Just purchased a QX80 and could not be happier. They are one of the most competitive dealerships in the SE on their pricing. I drove three hours and passed many INFINITI dealerships on the way. Customer service is amazing too! If you are in the market for an INFINITI, give these guys a call first... you won’t regret it!
The service department is the best! I receive a greeting as soon as I walk in and the service begins right away. I am kept informed of the progress and if necessary allowed the use of a courtesy car.
Mark Simmons and staff were a pleasure to work with. Kept me informed of my vehicles progress the entire time. Will be a customer for life!
I had been looking for a lightly-used Q70 for a month or so, Cars.Com alerted me to a stunning blue 2016 with only 3k miles at Modern. I negotiated a deal and trade-in over the phone and drove down from Michigan. Very pleasant buying experience, the team at the dealership had me out the door in my new car within a couple of hours.
The folks in Service are always super-nice and accommodating. Bought my M35x used elsewhere, but the service Dept. has always given us excellent service, and for a "luxury" brand, the pricing has been reasonable. Personal touch done well. Never a problem getting a loaner to drive.
Brought my new INFINITI QX50 today. Great experience with Ken Teetor and the sales/business team. Attentive, straightforward, and no pushy salesmanship tactics. Love my new car!
I could not have had a better experience working with Ken Teetor at Modern INFINITI. I found the exact car I wanted at Modern INFINITI. He was easy to work with, professional, no-pressure, and did everything he said he would do. I drove from Maryland to pick the car up and although the dealership is normally closed on Sundays, Ken was more than happy to meet me at the dealership on Sunday (Super Bowl Sunday, no less) to give me the keys to the car. The great service did not just stop there. Ken then gave me and my daughter ...
Service Department: Very courteous open-door greeting. Listen to my concerns and made recommendations. Followed through with mechanical repair to ensure that unnecessary repairs not performed. Felt confident that information given was sincere and accurate.
What a great group to work with. Worked with Don & Tom. Very quick process and not the normal pushy sales you get at most dealers. Will defiantly return.
The service has always been exceptional. The staff are very customer oriented. They do a wonderful job of making your visits very rewarding. Very knowledgeable on all aspects of customer service.
They had a Nissan Xterra on the used lot I was interested in. Emailed them, told them I was interested and that I would get up there as soon as I could to check it out. I drove 2.5hrs to see the truck, arrived early because I had a wedding to get back to. They were there early to meet us. They offered a fair price and a fair value for my trade. They knew we had to get back and had things happening the whole time we were there. No pressure, except me on them. They didn't hound ...
I am very impressed with the vehicle buying experience at Modern INFINITI. John Strickland immediately answered my questions about the vehicle that I was considering. When I test drove the vehicle, Holden Long assisted me and was very knowledgeable. Holden made me feel welcomed at the dealership, and was easy to talk to. I just can't say enough good things about the whole crew. You just cannot go wrong with Modern INFINITI.
Our product specialist, Scott Schween, was very knowledgeable and helpful. All the employes were very friendly and anxious to please. We will recommend this dealership to others.
Dave Harris has assisted me numerous times, while the two of us have been negotiating for me to purchase a new car. I decided on a 2014 Q50, after researching other brands. This car meets my needs. I am very pleased with the car and it has almost all (no memory seats) the features I desire. I love the dark gray color. The ride, handling and power far surpass my previous G25. I have to praise Dave for his patience and salesmanship, and rate him and the dealership with a "5." Modern in Winston-Salem is a small store, but I ...
Don and I discussed buying a new Q50 a couple of weeks ago. I told him what I wanted on the car and very shortly he found the exact car I wanted. We discussed the price and were able to reach an agreement that was satisfactory to both of us. He called a couple of days later and said he had the car at the dealership. It was exactly what I wanted. He had the papers ready for signature and the car was bought. A very easy smooth transaction. Great service and friendly people!
It was the best vehicle purchasing experience we had at Modern Infinity. Initially we went to purchase infinity qx60. We were greeted by Mr. David Segers who is one of the best sales person we have ever met. Finally we ended up buying new Q50. The color and featchers we were looking for was not available at the dealership but they got the vehicle of our choice within few days. There was no hassle in negotiations and we had every paperwork ready when we came to receive the vehicle. Over all outstanding service and honest people to deal with. I ...
We tried to purchase this vehicle in our area and the dealership treated us like they did not want to sell us a car. All they needed to do was find the packages/colors that we wanted. i searched online and found the vehicle we wanted at Modern INFINITI. Jessie responded with a quick video on youtube and we knew this was it. From there, Brian and Dave made everything easy for us. This was a smooth transaction. Even the delivery was well done by Mr. Duvall.
Don Calhoun was a wonderful salesman. He was very knowledgable on the vehicles. I did not feel pressured and was very comfortable in my decision!
Had my INFINITI G35 serviced at this dealership and the process was easy, professional and quick. I would highly recommend INFINITI of Winston-Salem to anyone buying a car or in need of car service.