Customer Testimonials

Cars logo
Cars Apr 6, 2021

I recently purchased a fog lamp for my 2015 INFINITI QX80 that was an out of the box failure. I contacted Ms. Jackie Cregger for help on a solution. Ms. Cregger worked diligently with the local INFINITI dealership to try to get my part covered with them but did not have any success. After the manager Jermaine stepped in, I was refunded my money in full by Modern because the local dealearship repaired the issue and charged me for the purchase of a new fog lamp. Modern is a great fair and honest place to purchase parts. Jermaine is a great ...

DealerRater logo
DealerRater Mar 5, 2021

Great car buying experience. Clean, friendly and easy to work with. I would definitely return to Modern Infinity if in the market for another new Infinity. Thank you.

Read at DealerRater

DealerRater logo
DealerRater Feb 26, 2021

Great experience and amazing customer service. Facility was very clean and accommodations for the kids. The staff was very helpful in all steps of the process.

Read at DealerRater

DealerRater logo
DealerRater Feb 25, 2021

We became Modern INFINITI of WS customers in early 2017. We have always been very pleased with the service we recieve. Very friendly, engaging staff. Michelle, Eli, Bill, the entire Team treats us wondeully and they really appreciate our business. They have earned our loyalty.

Read at DealerRater

DealerRater logo
DealerRater Jan 7, 2021

Joshua York is the ABSOLUTE best salesman at Modern INFINITI! I would definitely recommend him. He's very knowledgeable, considerate, understanding and professional! He always goes out of his way to help with any concerns you may have! My family trusts this young man and his recommendations! Thanks Josh!

Read at DealerRater

Cars logo
Cars Dec 30, 2020

Josh York was excellent to work with, very knowledgeable and professional. Easiest car buying experience ever! Highly recommend Josh and Modern Infinity of Winston Salem.

DealerRater logo
DealerRater Oct 9, 2020

I brought my car in for its first service check. Josh was very professional and helpful. I did not wait long and everything was explained to me.

Read at DealerRater

Cars logo
Cars Oct 7, 2020

Dealership was very willing to work a deal that was suitable for us . I have bought many cars over the years probably the best And easiest deal I’ve ever done.

Cars logo
Cars Aug 11, 2020

I have brought my third car from Modern INFINITI of Winston Salem. All three times I have experienced the best customer service. My sales rep Josh is one of the best. The patienceA and understand Ing can’t be match anywhere else. Thank you INFINITI for helping me to make one of my dreams come true.

Cars logo
Cars Jul 13, 2020

I couldn't be happier! Cameron and his staff made this a very pleasant buying experience. I was given a fair price for my trade and they made all of the necessary repairs to the car I purchased. I am a very satisfied customer. I would certainly consider buying from this dealer again.

DealerRater logo
DealerRater Jun 6, 2020

Tom in service was great! I highly recommend him. Fantastic. Knowledge was great. Very happy with the experience and would definitely return in the future

Read at DealerRater

Cars logo
Cars Apr 30, 2020

Easy to schedule a time that was convenient for me. Drop off and pick up was easy. Care to take precautions during this odd time.

Cars logo
Cars Apr 28, 2020

The staff is knowledgeable and very helpful. We went in for tire purchase and were shown the correct tires and not gouged. The correct maintenance was briefed for the vehicle.

Cars logo
Cars Apr 26, 2020

I called to see about getting my car inspected, and was given an appointment within the hour! I waited, and was pleasantly surprised to see little paper cones on each chair in the waiting room, that said sanitized. THAT, was a wonderful thing to see, as I'm a germaphobe. And with this Coriv19 Pandemic in effect, this made me feel much more at ease.

Cars logo
Cars Apr 26, 2020

Very professional staff. Very knowledgeable and courteous.The employees are always checking with customers to make sure their needs are being met; such as refreshments or whatever they may need.

Cars logo
Cars Apr 18, 2020

Wonderful team that took care of all our needs and gave me confidence that our car is safe. We always appreciate the care and detail of the team.

Cars logo
Cars Apr 17, 2020

Personalized service. Very informal, yet professional. Loaner vehicles are a life saver. Always washes car when service is finished. Makes you feel like you are driving off in a new car.

Cars logo
Cars Apr 16, 2020

Friendliness and professionalism. Staff is very knowledgeable and no high pressure. The sale was about what I wanted not what they wanted to sell me.

Cars logo
Cars Apr 13, 2020

Great staff great dealership everyone's very nice we have been dealing with modern infinity for several years so we decided to buy another one from them makes you feel like family

Cars logo
Cars Apr 11, 2020

Have known Eli for years — fantastic guy to work with very personable— even walked out to my car to meet my wife

Cars logo
Cars Apr 7, 2020

Everyone was friendly, honest and helpful. Owen was our technician and provided me all informationI needed and Was very professional.

Cars logo
Cars Apr 6, 2020

The quality of work done was great! Make sure to include improvement comments as well. Thanks for the quality work!

Cars logo
Cars Apr 3, 2020

The Service team are Very knowledgeable and exceptional. We take our Toyota and INFINITI cars because they provide the best service.

Cars logo
Cars Apr 2, 2020

My salesman was amazing he took care of me so if you buy a car ask for Josh York best salesman I have ever had very caring and nice!

Cars logo
Cars Apr 1, 2020

Employees were very Friendly, helpful, and informative. Facilities were clean and well managed. Would highly recommend this dealership and their service department.

Cars logo
Cars Mar 31, 2020

Everyone at the dealership was extremely friendly and professional. Joshua did a great job of keeping in touch with me but was not overbearing.

Cars logo
Cars Mar 30, 2020

My first thought is the fast, quick, down to business attitude that I was met with. I knew what I wanted and laid out the details for the opportunity to make a deal. I can’t express how happy I am to this day that I was able to come across such a great group of individuals to do business with. The price was right, the vehicle was as described in person as it was online (if not better) and I wasn’t pressured into the deal. I drove over 7 hours to visit this dealership and purchase my vehicle. When ...

Cars logo
Cars Mar 29, 2020

Kevin was easily one of the most patient, intelligent and engaging salesperson I’ve ever encountered. HE really made the experience.

Cars logo
Cars Mar 28, 2020

Kevin and Cameron were amazing! They wee friendly, knowledgeable and were able to get me a super deal on my dream car!

Cars logo
Cars Mar 27, 2020

I was beyond impressed by the professionalism of Ryan Rhodes, his kindness, he went the extra mile to get exactly what I wanted, his knowledge of the vehicle and he made paperwork and delivery seamless.

Cars logo
Cars Mar 27, 2020

Dependable service to my 2004 G35. Appointments are great which allows loaner when my time does not allow the wait time. Service writers are efficient and courteous. Makes the process very pleasant even when the diagnosis may not be pleasant.

Cars logo
Cars Mar 20, 2020

Have used your service department for many years. Love their attitudes, personalities, helpfulness. Because of them I wanted to purchase a vehicle from INFINITI. The sales team was great. An easy experience

Cars logo
Cars Mar 16, 2020

The service personnel are always very attentive and always communicate any detail needed for repairing our cars. We completely trust the service tech and their department.

Cars logo
Cars Mar 14, 2020

We had an amazing experience in purchasing our INFINITI QX60. Joe was our salesperson. He did a wonderful job making sure we were taken care of and our buying experience was a smooth transaction. Modern INFINITI cares about their customers ❤

Cars logo
Cars Mar 14, 2020

Very pleased with the level of service and professionalism from this dealership. Michelle and Cameron made us feel like family. No pushy salesmen here.

Cars logo
Cars Mar 12, 2020

Staff is always kind and professional and keeps me updated on the progress of ordered services. They are hospitable and the waiting area is bice

Cars logo
Cars Mar 9, 2020

you have taken care of my FX since I bought it. thanks for you good help - I always get good advice from all the staff

Cars logo
Cars Mar 2, 2020

Customer service was the best all around. Joe is a great salesman he made my day go smoothly and quickly.

Cars logo
Cars Feb 28, 2020

Excellent service from sales staff and service dept. The financial staff is of top quality also. The combination of services make the buying experience very easy

Cars logo
Cars Feb 23, 2020

Great buying experience, no pressure. Explained everything to me and answered all my questions. Will be recommending to my friends and will be back

Cars logo
Cars Feb 18, 2020

The personal interaction with the entire service team. They also provided a detailed car wash, as well as informing me about my inspection due date.

Cars logo
Cars Feb 18, 2020

Our sales agent in the person of Joe Claffe did an outstanding job accomodating all our questions and concerns. He walked us through the whole purchase process in a smooth and relaxed manner. We wished we had Joe in all our other car buying experience from other dealers.

Cars logo
Cars Feb 18, 2020

My appointment was on time and car was ready within 1 hour. Offered hot coffee in very nice waiting room

Cars logo
Cars Feb 17, 2020

The people are professional, your facility is nice and clean you have plenty of cars to choose from what more can you ask of a dealership

Cars logo
Cars Feb 16, 2020

We were able to agree to a price over the phone and the car was delivered on time. Some items were missing such as the air caps and the exterior coating should have been removed before delivery.

Cars logo
Cars Feb 15, 2020

Every one was. Very friendly the coffee was great they wash my car good and every one was so great thank you allC.

Cars logo
Cars Feb 13, 2020

Enjoyable visit at Winston Salem INFINITI leasing 2 new cars. entire staff was very friendly and knowledgeable from the receptionist to the entire sales and service staff.

Cars logo
Cars Feb 13, 2020

Ease of leasing 2 new cars and friendliness of entire staff including sales force, financing, service, reception, parts, and servicing crew.

Cars logo
Cars Feb 9, 2020

The service employees are always very friendly and accommodating. Eli confirmed the request I had made for service and repairs and gave me an estimate for the services.

Cars logo
Cars Feb 8, 2020

Terrelle Miller and Josh York were phenomenal! They found a car for me that was just what I needed! Thank you, guys!!

Cars logo
Cars Feb 7, 2020

Staff was courteous, friendly, offered clear explanations as to what was going on and why. I was very satisfied with the quality of the work.

Cars logo
Cars Feb 6, 2020

How quick my problem was resolved. Very impressed with the office staff. First time at this dealership but they made me feel like I was a long time customer.

Cars logo
Cars Feb 3, 2020

Everything was repaired as we discussed upfront repairs were completed faster than expected. Service Manager was very friendly Staff was very professional and represented the Dealership well

Cars logo
Cars Jan 30, 2020

Joe McGaffey! Great salesperson and great with customer service and helping to solve my concerns. Great follow up post sale!

Cars logo
Cars Jan 30, 2020

From the moment I walked in the door I was greeted and helped and assured of the problem being taken care of promptly. Customer service is excellent here. Waiting room very comfortable and the complementary coffee superb.

Cars logo
Cars Jan 27, 2020

I purchased this car from the Greensboro store. It was transferred to Greensboro. Fair trade in value and fair purchase price. Minimal negotiations.

Cars logo
Cars Jan 27, 2020

It was simple and easy. The people were nice. I enjoyed my coffee. Everything was clean and neat. Th employees were nice.

Cars logo
Cars Jan 27, 2020

Took me without a reservation and service was sharp. I enjoyed it the facilities while waiting. Enjoyed my company with other customers as well.

Cars logo
Cars Jan 20, 2020

Quick fix on a holiday weekend after an unexpected break down. Finished my job in under 2 hours to get me back on the road on a Saturday.

Cars logo
Cars Jan 20, 2020

The service, workmanship and quality is excellent. The staff are knowledeable and courteous, and always a pleasure to work with. The overall service experience is always excellent.

Cars logo
Cars Jan 16, 2020

Excellent customer service with professional and knowledgeable staff. I had requested a loaner vehicle and the car was pulled up and placed right outside the facility.

Cars logo
Cars Jan 10, 2020

Very friendly and helpful staff. Excellsent service, always a clean vehicle when it is returned, even if it's just an oil change.

Cars logo
Cars Jan 5, 2020

Professional financial, sales and maintenance assistance. I receive a complimentary carwash whenever my vehicles are serviced Department. Professional Sales and Maintenance personnel.

Cars logo
Cars Jan 3, 2020

The salesperson was very kind and took his time to assist me with choosing the car I want, and was very patient with me through out the process.

Cars logo
Cars Dec 27, 2019

This is our third new car from Modern INFINITI. They’re always easy to deal with and respectful of my time. Makes the buying process as smooth as it can be.

Cars logo
Cars Dec 27, 2019

The professionalism of your staff! And, I, as a long time customer - I value my trust in them! I always feel that I will be treated fairly! I have confidence in Modern’

Cars logo
Cars Dec 14, 2019

It was our first visit and everyone was very helpful and treated us with a lot of respect. We will be doing all of our service with them.p

Cars logo
Cars Dec 13, 2019

Eli Corak and his team kept me informed of all work that needed to be done.The work was done in a timely manner.

Cars logo
Cars Dec 10, 2019

The customer service was exceptional from the service consultant! Knowledgeable and helped my service to be convenient. I didn’t have a hassle to use loaner vehicle while getting car serviced. Thanks for the cleaning as well!

Cars logo
Cars Nov 29, 2019

Everything. Prompt, friendly, accurate service every time! Great employees. Both sales and service have always treated me right and my car comes back to me after standard servicing looking brand new from detail.

Cars logo
Cars Nov 28, 2019

The service department is always prepared for my visit and they are all professional and considerate. I trust them and know my service is always performed to the highest standards.

Cars logo
Cars Nov 25, 2019

Tommy, Bill. Eli and patty are wonderful. I don't even own an infinity and still love the service writers. Pleasant surrounding .

Cars logo
Cars Nov 21, 2019

Helpful staff and comfortable lounge. Love the starbuck's addition. Message chair a plus. A courtesy vehicle is always appreciated. Will recommend to others!

Cars logo
Cars Nov 17, 2019

Everyone is professional and works as a team with getting your service complete. Customer service is amazing and waiting area is pleasant.

Cars logo
Cars Aug 25, 2019

Timely, as promised! Great service experience compared to some of the others my family has had to deal with. Diagnosed, repaired, no problems. Modern stepped up their game!!

Cars logo
Cars Apr 8, 2019

I traded my 2002 I35 in for a new 2018 Q50. I am very excited about my new car. I was very impressed that the sales manager remembered me from when I bought my 2002 INFINITI 17 years ago. I was impressed with the knowledge and patient of Joe C., the salesman. Also the service department is outstanding!!!

Cars logo
Cars Dec 31, 2018

Time spent with us by sales and sales manager and their helpfulness was what impressed us. Our QX60 was delivered to us in a timely manner.

Cars logo
Cars Oct 2, 2018

Everyone was very professional, great customer service. I really enjoyed my experience at INFINITI and just very grateful that I was able to get the car that I wanted.

Cars logo
Cars Apr 28, 2018

The Staff at Modern INFINITI are Professional, Informative, and Eager to Support their Customers. I had a scheduled appointnent in the service dept. The service process was efficient, and was not time consuming. I was offered a beverage, and was directed to the very accommodating and clean, service waiting area. Which offered guest wifi, and cable television. Thanks INFINITI! "To INFINITI and Beyond" 🙂

Cars logo
Cars Apr 24, 2018

Really good experience! Just purchased a QX80 and could not be happier. They are one of the most competitive dealerships in the SE on their pricing. I drove three hours and passed many INFINITI dealerships on the way. Customer service is amazing too! If you are in the market for an INFINITI, give these guys a call first... you won’t regret it!

Cars logo
Cars Apr 19, 2018

The service department is the best! I receive a greeting as soon as I walk in and the service begins right away. I am kept informed of the progress and if necessary allowed the use of a courtesy car.

Cars logo
Cars Apr 5, 2018

Mark Simmons and staff were a pleasure to work with. Kept me informed of my vehicles progress the entire time. Will be a customer for life!

Cars logo
Cars Apr 4, 2018

I had been looking for a lightly-used Q70 for a month or so, Cars.Com alerted me to a stunning blue 2016 with only 3k miles at Modern. I negotiated a deal and trade-in over the phone and drove down from Michigan. Very pleasant buying experience, the team at the dealership had me out the door in my new car within a couple of hours.

Cars logo
Cars Feb 28, 2018

The folks in Service are always super-nice and accommodating. Bought my M35x used elsewhere, but the service Dept. has always given us excellent service, and for a "luxury" brand, the pricing has been reasonable. Personal touch done well. Never a problem getting a loaner to drive.

Cars logo
Cars Feb 27, 2018

Brought my new INFINITI QX50 today. Great experience with Ken Teetor and the sales/business team. Attentive, straightforward, and no pushy salesmanship tactics. Love my new car!

Cars logo
Cars Feb 7, 2018

I could not have had a better experience working with Ken Teetor at Modern INFINITI. I found the exact car I wanted at Modern INFINITI. He was easy to work with, professional, no-pressure, and did everything he said he would do. I drove from Maryland to pick the car up and although the dealership is normally closed on Sundays, Ken was more than happy to meet me at the dealership on Sunday (Super Bowl Sunday, no less) to give me the keys to the car. The great service did not just stop there. Ken then gave me and my daughter ...

Cars logo
Cars Feb 2, 2018

Service Department: Very courteous open-door greeting. Listen to my concerns and made recommendations. Followed through with mechanical repair to ensure that unnecessary repairs not performed. Felt confident that information given was sincere and accurate.

DealerRater logo
DealerRater Mar 25, 2016

What a great group to work with. Worked with Don & Tom. Very quick process and not the normal pushy sales you get at most dealers. Will defiantly return.

Read at DealerRater

DealerRater logo
DealerRater Oct 21, 2015

The service has always been exceptional. The staff are very customer oriented. They do a wonderful job of making your visits very rewarding. Very knowledgeable on all aspects of customer service.

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2015

They had a Nissan Xterra on the used lot I was interested in. Emailed them, told them I was interested and that I would get up there as soon as I could to check it out. I drove 2.5hrs to see the truck, arrived early because I had a wedding to get back to. They were there early to meet us. They offered a fair price and a fair value for my trade. They knew we had to get back and had things happening the whole time we were there. No pressure, except me on them. They didn't hound ...

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2015

I am very impressed with the vehicle buying experience at Modern INFINITI. John Strickland immediately answered my questions about the vehicle that I was considering. When I test drove the vehicle, Holden Long assisted me and was very knowledgeable. Holden made me feel welcomed at the dealership, and was easy to talk to. I just can't say enough good things about the whole crew. You just cannot go wrong with Modern INFINITI.

Read at DealerRater

DealerRater logo
DealerRater Jun 23, 2015

Our product specialist, Scott Schween, was very knowledgeable and helpful. All the employes were very friendly and anxious to please. We will recommend this dealership to others.

Read at DealerRater

DealerRater logo
DealerRater Feb 10, 2014

Dave Harris has assisted me numerous times, while the two of us have been negotiating for me to purchase a new car. I decided on a 2014 Q50, after researching other brands. This car meets my needs. I am very pleased with the car and it has almost all (no memory seats) the features I desire. I love the dark gray color. The ride, handling and power far surpass my previous G25. I have to praise Dave for his patience and salesmanship, and rate him and the dealership with a "5." Modern in Winston-Salem is a small store, but I ...

Read at DealerRater

DealerRater logo
DealerRater Dec 16, 2013

Don and I discussed buying a new Q50 a couple of weeks ago. I told him what I wanted on the car and very shortly he found the exact car I wanted. We discussed the price and were able to reach an agreement that was satisfactory to both of us. He called a couple of days later and said he had the car at the dealership. It was exactly what I wanted. He had the papers ready for signature and the car was bought. A very easy smooth transaction. Great service and friendly people!

Read at DealerRater

DealerRater logo
DealerRater Nov 30, 2013

It was the best vehicle purchasing experience we had at Modern Infinity. Initially we went to purchase infinity qx60. We were greeted by Mr. David Segers who is one of the best sales person we have ever met. Finally we ended up buying new Q50. The color and featchers we were looking for was not available at the dealership but they got the vehicle of our choice within few days. There was no hassle in negotiations and we had every paperwork ready when we came to receive the vehicle. Over all outstanding service and honest people to deal with. I ...

Read at DealerRater

DealerRater logo
DealerRater Sep 18, 2013

We tried to purchase this vehicle in our area and the dealership treated us like they did not want to sell us a car. All they needed to do was find the packages/colors that we wanted. i searched online and found the vehicle we wanted at Modern INFINITI. Jessie responded with a quick video on youtube and we knew this was it. From there, Brian and Dave made everything easy for us. This was a smooth transaction. Even the delivery was well done by Mr. Duvall.

Read at DealerRater

DealerRater logo
DealerRater Aug 15, 2013

Don Calhoun was a wonderful salesman. He was very knowledgable on the vehicles. I did not feel pressured and was very comfortable in my decision!

Read at DealerRater

DealerRater logo
DealerRater May 23, 2012

Had my INFINITI G35 serviced at this dealership and the process was easy, professional and quick. I would highly recommend INFINITI of Winston-Salem to anyone buying a car or in need of car service.

Read at DealerRater


Leave Us A Review